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Client Guide

If are new to waxing, it is normal to have questions- and at Waxology, you are always welcome to ask them. Here, you will find answers to the most common questions about what you can expect during your appointment and how to care for your skin before and after your visit. Whether you are preparing for your very first wax or simply returning for your monthly self-care routine, my goal is to make every appointment feel smooth, comfortable, and stress-free.

 

Frequently Asked Questions

Your health and safety is the number one priority & here at Waxology we follow very strict protocols. 
 
-No double dipping
-Gloves for every service
-All implements used (tweezer, scissors, ect) are cleaned and disinfected between clients
-Surfaces, products, & wax table is wiped down before and after every service using hospital-grade disinfectant


 

Studio Policies

Payments:
Accepted payments include card or cash. I apply a 10% cash discount to services when paid in cash!

Cancellations:
You may cancel or reschedule your appointment online at any time up until 24-hours before the appointment. Appointments cancelled with less than 24-hours notice will be subject to 50% payment of that service. 
Please contact me directly if you need to cancel an appointment within 24-hours of your appointment.

Lateness:
I will always do my very best to fit you in if you are running a few minutes behind- however I kindly ask that you notify me if you are running late. In the event that you are running 10 or more minutes late to any appointment, your appointment may need to be rescheduled for another time and a 50% cancellation fee may apply.

No-Shows:
Missed appointments will be subject to 100% payment of the service. Clients who no-show more than one appointment will be blocked from booking. 

Children:
I do allow children in the studio only if they are able to sit in a carrier or stroller, or stay seated in a chair during the entire service. This is for safety reasons only.

Extra Guests:
I do not allow extra guests during services. The only exception is if both parties are receiving services.

Get in touch

I'm happy to help answer any questions you have! Reach out via the contact information below.

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I'm moving! 

Appointments from now until 6/13- 28 Clinton Street in Saratoga

Appointments starting 6/16 - 180 Old Loudon Road in Latham

Phone: 518-867-9328

Hours of Operation: 

Tuesday: 10am-4pm

Wednesday-Thursday: 1pm-7pm

Friday: 8am-3pm

Saturday- 8am-2pm

Closed Sunday & Monday

by appointment only

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